About the Role: 

We are excited to invite applications for a proactive IT Specialist to support our 1:1 laptop programme, playing a key role in ensuring devices are well maintained and technical issues are resolved quickly to enhance student learning. The position will be based on our Secondary Campus . 

This is a student-facing role, so you’ll interact directly with students on a regular basis. Strong English communication skills and a friendly, supportive approach are essential.

The position is offered on a fixed-term contract from 1 June 2026 to July 2027, with the possibility of becoming permanent from August 2027, depending on school needs and performance.

Main Duties and Responsibilities: 

Device Setup and Deployment

• Prepare, configure, and deploy laptops (both Windows and macOS) in line with the school's 1:1 programme policies, ensuring students receive devices that are ready to support learning.
• Install and update software, configure settings, and connect devices securely to the TES network.
• Maintain accurate records of device assignments, replacements, and returns to foster accountability and transparency.
• Contribute to refining deployment processes for efficiency and user-friendliness.

End User support

• Provides first-class support that encapsulates all IT devices, including all laptops and peripherals deployed at the ESC campus, through installation, setup, troubleshooting, and ongoing maintenance.

Maintenance and Troubleshooting

• Diagnose and resolve hardware/software issues in a timely manner, coordinating with external vendors when required.
• Provide respectful, student- and staff-focused support through in-person, email, and helpdesk channels.
• Escalate complex technical issues appropriately while maintaining continuity of support.

Inventory Management

• Manage and monitor laptop assets, accessories, and replacement parts to maintain accurate, up-to-date inventory.
• Conduct regular audits to ensure accountability and the responsible use of school resources.
• Coordinate the distribution of loan devices and oversee the replacement process for lost or damaged equipment.

Security and Updates

• Implement and maintain digital security measures, including antivirus software, system updates, and access controls, to protect sensitive information.
• Monitor compliance with school policies and ensure all devices remain safe, secure, and reliable.
• Support digital literacy and educate students on responsible, ethical, and safe use of technology.

User Training and Support

• Create accessible guides, FAQs, and documentation to empower students and staff in solving common issues.
• Promote independence, resilience, and confidence in digital learning environments.

Documentation and Reporting

• Maintain accurate records of repairs, assignments, and technical activities to support programme evaluation.
• Contribute to the effective use of the school's Helpdesk system, ensuring clear communication and timely feedback.
• Provide regular reports to the IT Manager on programme status, device health, and user experience.

Collaboration with the IT Team

• Work collaboratively with IT colleagues and academic staff to ensure technology supports TES's mission and values.
• Participate actively in team meetings, process reviews, and new project initiatives.
• Share knowledge and contribute ideas that improve service quality and community engagement.

Safety Compliance

• Maintain safe, well-organised, and secure workspaces in line with TES's health, safety, and safeguarding standards.
• Handle sensitive data responsibly and uphold confidentiality at all times.
• Demonstrate awareness of and commitment to safeguarding practices.

Other Responsibilities

• Undertake duties as reasonably requested by the IT Operations Manager or Director of IT.
• Support the wider TES community by engaging positively with students, parents, and staff.
• Uphold TES safeguarding policies and actively contribute to a culture of care, responsibility, and respect.

Qualification and Experience: 

Educational and Professional Background

• Degree in Computer Science, Information Technology, or related field: Essential for foundational knowledge in IT.
• Coursework and/or certifications relating to Information Technology support processes (ITIL, CompTIA et.al.) or technical certification. 

Experience

• Proven experience in IT support, helpdesk, or technical support roles.
• Hands-on experience with laptop setup, deployment, and troubleshooting
• Experience supporting users in a customer-facing environment (students, staff, or clients)
• Experience maintaining accurate technical records and inventories
• Experience working in a school or educational environment (Desirable)
• Experience supporting a 1:1 device or large-scale device programme (Desirable)
• Experience liaising with external vendors or service providers (Desirable)

Skills / Abilities

• Familiarity with policies, procedures, and security considerations relating to educational technology use by children and students including 1-to-1 programmes and network security protocols.
• Strong English language skills, with the confidence to engage and communicate clearly with students, colleagues, parents, and other stakeholders.
• Strong working knowledge of Windows and macOS operating systems
• Ability to diagnose and resolve common hardware and software issues
• Understanding of network connectivity, user accounts, and device security
• Familiarity with antivirus software, system updates, and access controls
• Competence in using helpdesk or ticketing systems
• Experience with Mobile Device Management (MDM) tools (Jamf, Manage Engine, Entra) 
• Knowledge of digital safeguarding and online safety practices
• Experience creating user guides, FAQs, or technical documentation

Personal Attributes

• Strong problem-solving and analytical skills
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• High level of professionalism, reliability, and integrity
• Ability to work independently while contributing positively to a team
• Confidence supporting students and encouraging responsible digital behaviour
• Adaptability and willingness to learn new technologies and processes
• Commitment to TES values of Excellence, Responsibility, and Respect
• Strong sense of accountability and confidentiality
• Positive attitude towards supporting students’ learning and wellbeing